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Why is my spending card transaction being declined?

Updated this week

Question:

  • Why is my spending card being Declined?

Answer:

There are a few reasons why your spending card is being declined.

Some of the common issues include:

  • No active fund

  • Not having enough money in the active fund

  • The transaction was not in U.S. Dollars/with a U.S. merchant/vendor.

Additional Information:

  • If you continue to experience issues with your spending card, please our technical support via the help center above.

Payment services are provided in the UK by Airwallex (UK) Limited, an electronic money institution authorised by the Financial Conduct Authority with registration number 900876.

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