Summary (TL;DR): Learn the common reasons why a Procurify Spending Card transaction may be declined at the point of sale and how to resolve the issue.
The Issue
You attempt to make a purchase online or in-store using your virtual or physical Procurify Spending Card, but the merchant's payment terminal declines the transaction.
Potential Causes & Resolutions
There are a few common reasons why your Spending Card might be declined. Please review the following causes to resolve the issue:
Cause 1: No active fund.
Resolution: You cannot spend money if your card is not currently linked to an approved fund. Log in to the Procurify app to ensure you have an active fund tied to your card.
Cause 2: Insufficient balance.
Resolution: Your active fund must have enough money to cover the entire transaction amount, including any applicable taxes, shipping, or merchant fees. Check your available balance in Procurify and request a fund top-up if necessary.
Cause 3: Flagged for further verification.
Resolution: Your transaction has been flagged for further verification. Please look out for an email from Procurify Support to complete the verification process.
Escalation Path
If you have verified that you have an active fund with sufficient balance and have not received a verification email, please contact Procurify Technical Support via the Help Center for further investigation.
Payment services are provided in the UK by Airwallex (UK) Limited, an electronic money institution authorised by the Financial Conduct Authority with registration number 900876.