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  1. Common Questions and Issues for the Customer Experience Team
  • October 05, 2023 20:52
  • Updated

How to use Google Drive

Internal Notes:

  • Critical document for IM team

 

The following article provides resources and instructions for creating an account and managing documents in a google drive account.  Once you've created a Google Drive account, learn how to upload and edit documents. Google Drive can be used with all browsers except Internet Explorer IE. 


For users who have a business Gmail address, please use that email to login. Alternatively, you are welcome to use a personal Gmail address.

If you don't have a Gmail address, you can create a Google Account using your business (non-Gmail) email address.

How to upload files & folders

On your computer, you can upload from drive.google.com or on your desktop. You can upload files into private or shared folders.

  1. On your computer, go to drive.google.com.
  2. At the top left, click New and then  File Upload or Folder Upload.
  3. Choose the file or folder you want to upload.

How to drag files into Google Drive

  1. On your computer, go to drive.google.com.
  2. Open or create a folder.
  3. To upload files and folders, drag them into the Google Drive folder.

How to edit a file 

  1. Locate the file on Google Drive and double-click the file to open.
  2. Click on the document and begin editing. 
    • If you cannot edit the file, select the Open with button at the top of the screen and select Google Docs or Google Sheets.

Additional Information:

  • Can't edit a file on Google Drive
  • Learn more about Google Drive 
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