Issue:
Error connecting to QuickBooks. Error message received from QuickBooks was <A QuickBooks company data file is already open and is different from the one requested or there are multiple company files open
Cause:
Multiple Company File: Integration applications require only one company file to be open while integration is running. If there is a different company file open, or a company files open in the background processes of the desktop, an error will occur.
Resolution:
Check if the opened company file is the correct company file linked to Procurify integration
Current company file: select F2 to open the company file information page to see the Location file path
Procurify: open Settings → Integrations → QuickBooks to see the company file path specified on the integration setting page
Check if multiple QuickBooks instances open
Close the company file that does not match the one specified within Procurify
Check if there are any QuickBooks instances open in the background processes
Open task manager and scroll to the background processes
Close any QuickBooks instances found in the background processes
Re-run integration application
Additional Information:
To find the error message that you are looking for in the quickest way possible, press Ctrl+F on Windows and Command+F on Mac