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How to fail items in receive
Updated over a week ago


  • Failing items that are no longer required

  • An item ordered is broken or missing

  • Failing items

  • Failing returned items

Items should be marked as failed if they do not arrive in satisfactory condition.


  1. Navigate to the Receive module using the left-hand navigation bar.

  2. Select the applicable Purchase Order.

  3. Use the fail column to enter the quantity to fail.

  4. Click Receive items.

You have successfully failed the items! Please inform your purchasing time to contact the vendor regarding items that did not arrive in satisfactory condition.

Additional Information:

  • If you are not expecting to receive more items from the Vendor, you can close the Purchase Order by selecting Close PO

  • The audit log within the Purchase Order will include details about the failed items.

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