This article details different issues that could arise with PunchOut orders.
Why is my PunchOut order showing the incorrect vendor?
You may encounter a scenario where you have added items to your cart via a PunchOut supplier (such as Amazon), but when the request is generated in Procurify, the supplier is listed incorrectly (e.g., Uline).
This issue typically occurs due to mixed-up PunchOut sessions in your web browser. Please reset the Order request page and resubmit the order.
When you initiate a PunchOut session with a vendor, Procurify creates a specific "shopping session." If this session is interrupted—or if you navigate back to Procurify and click a different PunchOut vendor while the previous session is still technically active in the background—the system may attempt to load the items from the first vendor into the cart of the second vendor.
This usually happens when:
Multiple Tabs are Open: You have multiple Procurify tabs open and attempt to PunchOut from different tabs in quick succession.
Interrupted Redirects: You started a PunchOut (e.g., with Amazon) but navigated away or back-buttoned before the redirect to Procurify was fully completed, then immediately clicked a different vendor (e.g., Uline).
Note: Even if you did not intentionally visit the second vendor's site, simply clicking the vendor logo in Procurify while a previous session hangs in the background can trigger this data merge.
How to Fix the Issue
If you have a request that has already been created with the wrong vendor, do not attempt to edit the supplier field manually. The data linkage is likely corrupted.
Deny/Cancel the Request: Locate the specific Request for Order (RFO) in Procurify and cancel it (or ask an approver to reject it).
Clear the Cart: Ensure your Procurify cart is empty.
Create a New Request: Start a fresh PunchOut session following the best practices below.
Prevention: Best Practices for PunchOut
To ensure your orders always map to the correct vendor, follow these browsing habits:
One Session at a Time: Complete the checkout process for one PunchOut vendor fully before starting a session with a different vendor.
Close Unused Tabs: Avoid having multiple tabs of Procurify open when performing PunchOut actions.
Allow Redirects to Complete: When you click "Checkout" or "Submit" on the vendor's website (like Amazon), wait for the page to fully redirect you back to the Procurify Request creation screen before clicking anything else.
Don't "Back" into Procurify: Avoid using the browser's "Back" button to leave a PunchOut site. Always use the vendor's specific "Cancel" or "Return to Procurement Application" buttons if you wish to leave without buying.