Issue:
Your order is showing as Approved on the Amazon side but appears as Cancelled on Procurify.
Possible Reasons for Cancellation:
Amazon Account in Test Mode:
Ensure your Amazon account is not in test mode as this can prevent the order from being processed correctly.
Item Out of Stock or does not have enough stock:
The item(s) may be out of stock or has a limited number of stock available from the selected vendor on Amazon.
Payment Method Issues:
The payment method might have been declined due to insufficient funds or may be expired.
Location Restrictions:
The vendor might be unable to ship the item to your desired location.
Multiple Amazon Tabs Open:
Having multiple Amazon tabs open can disrupt the connection between Procurify and Amazon, resulting in a false order status.
Solutions:
Check for Location-Based Issues:
Ensure that the item(s) can be shipped to your location.
Investigate Other Potential Issues:
Verify that the Amazon account is not in test mode.
How to disable Amazon Test modeCheck that the item(s) have stock available.
Confirm that the payment method is valid and has sufficient funds.
Ensure that only one Amazon tab is open during the order process.
Resubmit Your Order:
If the issue is not location-based and other potential issues have been ruled out, try resubmitting your order via the punchout process again.
How to submit an order with Amazon PunchOut
Cancelling the original Order:
Cancel the Original Order:
Have the original requester cancel the order on Amazon to prevent any confusion or duplication.