Netsuite Error: This record has been locked by a user defined workflow

[Internal] - Customer has PO Approval Rules in NetSuite.

[Internal] - These are defined at implementation and exceptions are programmed to permit syncing the PO from Procurify to NetSuite

[Internal] - Please also connect with CSM as this may incur extra fees for the client

Cause:

PO fails to sync due to approval rules triggered within NetSuite integration

Resolution:

1. Contact your NetSuite administrator and confirm if any PO approval rule changes have been made within NetSuite.

2. Ask your NetSuite administrator to review your the content of your PO in Procurify against any PO approval rules set up in NetSuite.

If rules have not be changed, please reach out to the Procurify Support team for further assistance.