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Expiring or expired Spending Cards

Updated over 10 months ago

What Happens to Spending Cards Once They Expire?

When your spending card reaches its expiration date, several steps are taken to ensure a seamless transition. This article explains what happens to both physical and virtual spending cards upon expiration and addresses common questions.

Physical Card Expiration

  • Expiration Date Visibility: The expiration date for physical cards is printed on the card itself.

  • Action Required: As the expiration date approaches, please request a new card. Note that Stripe does not automatically issue new cards upon expiration.

  • Post-Expiration: Once a physical card expires, any remaining funds should be removed, and the card will be closed.

Virtual Card Expiration

  • Expiration Date Visibility: The expiration date for virtual cards is visible only to the cardholder.

  • Action Required: Similar to physical cards, you should request or issue a new virtual card as the expiration date nears.

  • Post-Expiration: Upon expiration, virtual cards should have their funds removed, and the card will be closed.

Superuser Access

  • Manage Cards Page: Superusers do not have access to the expiration dates of either physical or virtual cards from the “Manage Cards” page.

Notifications and Reminders

  • No Notification System: Currently, there is no notification system to alert cardholders of upcoming expirations. It is the cardholder’s responsibility to monitor their card’s expiration date and take necessary action.

How to Request a new Spending Card

Please see this article for instructions on how to request a new spending card.

Frequently Asked Questions

Q: How can I find out when my physical card expires?
A: The expiration date is printed on the physical card itself. Be sure to check your card regularly to stay aware of its expiration date.

Q: What should I do if my card is about to expire?
A: You should request a new card or issue a new card before the current one expires to avoid any disruption in service.

Q: Will I receive a new card automatically when my current one expires?
A: No, Stripe does not automatically send out new cards when they are expiring. You need to request a new card.

Q: What happens to the funds on my expired card?

A: Any remaining funds on an expired card should be removed, and the card should be closed.

Q: Can superusers see the expiration dates of cards?

A: No, superusers cannot see the expiration dates from the “Manage Cards” page.

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