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All CollectionsFAQFAQ - Approve
Can I undo an approval?
Can I undo an approval?
Updated over a week ago

Question:

  • I made a mistake approving a Request, how can I reject it?

  • Can I undo the approval of a Request?

  • How to unapprove a request

Answer:

Once you approve a Request, you can not change the status to denied or pending.

If the request is:

  • pending further approval, the next Approver(s) can choose to deny the Request.

  • completely approved and is waiting purchasing, the Purchaser(s) can reject the items.

We recommend using the communication system to inform the next approver/purchaser(s) that the request should not proceed.

Steps:

  1. Locate the request to be retracted. This can be found in the Approve Module under Approved requests.

    Screenshot_for_finding_Approved_Orders.png
  2. Click on the message icon in the top right

    to open the messages for this order.

  3. Use the @ tag to ensure the right users are notified about the change to be made.

If necessary, contact the original requester to re-submit the order with applicable changes.

Additional Information:

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