Question:
Data not syncing to NetSuite after purchase order update of account codes in Settings- Synchronization issues may also involve additional steps such as unreceiving items, retrying sync, and re-receiving items to ensure proper integration.
Answer:
When an account code is corrected on a PO in Procurify, the NetSuite integration may not register the change automatically. This can prevent the PO from syncing. To ensure the account code update is recognized and the PO syncs to NetSuite, follow these steps:
Unreceive the PO: If the PO has received items, unreceive them in Procurify.
Revise the PO: Open the PO, make the necessary account code corrections, and save the changes.
Retry the Sync: Go to the Error Resolutions log in Procurify and retry the failed sync event.
Wait for Sync Completion: Allow time for the PO to sync to NetSuite.
Re-receive Items: Once the PO appears in NetSuite, re-receive the items in Procurify to update the receipts in NetSuite.
Additional Information
Ensure that the user e-mail and password matches between the assigned NetSuite Superuser User Account used for sync in your Procurify domain and your NetSuite Procurify Bundle configuration.