Skip to main content
All CollectionsPunchOutAmazon
Why is Amazon not Receiving my Orders?
Why is Amazon not Receiving my Orders?
Updated over a week ago


  • I can use Amazon PunchOut with Procurify, but Amazon is not receiving my orders.


If you're not getting order confirmation emails from Amazon, and you've attempted to troubleshoot with the following steps, you'll need to double-check your order information. Sometimes, special characters in Procurify usernames and shipping addresses will result in your Purchase Order being rejected by Amazon. Currently, Amazon has no way to alert you if this has happened. Remove any special characters and attempt to re-submit your order to Amazon.


Did this answer your question?