The following article outlines how cardholders can close spending card funds on their physical spending card. Closing a fund will transfer the unused balance to your organization's spending card allocation pool.
Note: Funds cannot be closed until all transactions are posted.
Web app:
Navigate to Spending Card → Physical Cards
Select the applicable fund.
Click Close fund at the bottom right of the page
Confirm that you would like to Close fund.
Success! You've closed the fund.
Mobile app:
Tap Card icon in the menu bar at the bottom
Tap the physical card.
Tap the Funds tab.
Tap the fund you wish to close.
Select Close Fund.
Additional Information:
Funds cannot be closed until all of the transactions are posted.
Payment services are provided in the UK by Airwallex (UK) Limited, an electronic money institution authorised by the Financial Conduct Authority with registration number 900876.