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How to check the status of your Request

Summary (TL;DR): The Order Lifecycle Tracker is a visual timeline that provides real-time visibility into the progression of a Request for Order (RFO) from submission through to approval, purchase, and receipt.

The Order Lifecycle Tracker provides a transparent, consumer-style experience for tracking procurement tasks. By mapping the journey of a purchase visually, the tool allows users to understand exactly where a request stands in the procurement process without needing to review complex logs.

Key Benefits of the Order Lifecycle Tracker

  • Real-Time Transparency: Requesters can instantly view the status of their requests, linked Purchase Orders, and Receipts.

  • Reduced Administrative Noise: Procurement teams receive fewer status inquiries because users can independently track their own items.

  • Actionable Roadmaps: The tracker highlights what needs to happen next, providing a clear path from request to payment.

How the Order Lifecycle Tracker Works

The tracker introduces a tabbed interface on the Request for Order (RFO) screen. The system automatically selects the most relevant tab based on the user's relationship to the request.

Feature Component

Functionality

Status Tab

Displays the visual timeline and real-time updates for the order lifecycle.

Details Tab

Contains the item descriptions, quantities, and financial coding for the request.

Audit Trail Tab

Stores the historical log of all actions taken on the request.

Accessing the Tracker

To view the lifecycle of a request, open any Request for Order (RFO). The interface behavior depends on the user role:

  • Requesters: The system directs the requester automatically to the Status tab to provide an immediate update on the progression of the items.

  • Other Users: Approvers or procurement managers are directed to the Details tab first and can navigate to the Status tab manually near the top left of the screen.

The Procurement Lifecycle

The Order Lifecycle Tracker identifies four primary stages in the procurement journey.

  1. Request Submitted: The initial stage after a user creates a Request for Order (RFO).

  2. Approval: The stage where designated approvers review and authorize the request.

  3. Purchase: The stage where the request is linked to a Purchase Order (PO) and sent to the Vendor.

  4. Receipt: The final stage where items are marked as received in the system.

Keywords: Order Lifecycle Tracker, RFO Status, Purchase Order, Receipt, Audit Trail, Procurement Timeline, Request for Order

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