Overview
If a PunchOut order is submitted under the wrong supplier, it's likely caused by having multiple supplier tabs open at the same time. The order cannot be edited — it must be cancelled and resubmitted.
The Issue
A user submits a PunchOut order, but the order appears under the wrong supplier (e.g., an Amazon order shows up attributed to a different PunchOut vendor). The order may also be automatically cancelled as a result of this mismatch.
Why This Happens
PunchOut works by opening a secure session between Procurify and the supplier's website. When a user has multiple supplier tabs or windows open at the same time, the system can mix up the data being passed back and forth between sessions — causing cart details or vendor information to be assigned to the wrong order.
Resolution Steps
To prevent this from happening:
Only have one supplier PunchOut window or tab open at a time.
Complete your shopping with one supplier and fully submit the cart back to Procurify before opening a new PunchOut session with another supplier.
If this has already occurred:
The affected order cannot be edited to correct the vendor or line item details once it has been cancelled.
The user will need to cancel the incorrect order and submit a new Order Request through the correct PunchOut supplier.
💡 Best Practice: Finish shopping with one supplier before starting with another. Think of each PunchOut session like a checkout lane — you need to complete one transaction before starting a new one to avoid mix-ups.