To utilize Procurify's financial services like Bill Pay and Spending Cards, your organization needs to complete a one-time onboarding process with our trusted partner, Airwallex. This process, known as Know Your Customer (KYC), is a standard regulatory requirement. It helps verify your company's identity and ensures compliance with global financial regulations. By completing the KYC process, you help us maintain a secure and trustworthy financial environment for everyone.
Please view What are Spending Cards for more information
Required Documents:
US Domains
US Domains
Business Identification
Employer Identification Number (EIN): Please provide a copy of your EIN Letter or a screenshot directly from the IRS website. Ensure it clearly displays your EIN and an exact match to your business's legal name. If your business name has recently changed, please include official documentation explaining this change.
2. Certificate of Formation or Incorporation: You'll need to submit your business's formation documents as filed with the Secretary of State.
For LLCs, this is your Certificate of Formation (or Articles of Organization).
For corporations, this is your Certificate (or Articles) of Incorporation.
Please note: Internal documents like Bylaws and Operating Agreements are not sufficient as they are not filed with the State.
The business name on your formation documents must precisely match the name of the business applying for the Airwallex account. If there's been a name change since your initial business filings, please provide the official document showing this name change.
You can typically obtain a copy of your formation document by contacting the state where your business is located. Here are some common state websites:
3. Beneficial Ownership Breakdown: If your business's ownership structure is complex or not easily identifiable, we may require a detailed Beneficial Ownership breakdown. This includes a shareholding structure or ownership diagram listing the full name, date of birth, nationality, and ownership percentage for each Ultimate Beneficial Owner (UBO) who owns 25% or more. If no individual holds 25% or more, you must state this. You'll also need to include the registration country and shareholding percentage for any intermediary entities. The attestation must be on your company letterhead, signed by a director, and dated within the last six months.
Personal Identification
For each of the following individuals, please provide official government-issued photo identification:
Authorized Person: This is the individual signing up for the account.
Control Person: An individual with significant responsibility to control, manage, or direct the business (e.g., CEO, senior executive).
Ultimate Beneficial Owner (UBO): Any individual who directly or indirectly owns or controls 25% or more of the business.
Acceptable forms of ID include: passports, national IDs, or driver's licenses. For U.S. persons, you'll also need to provide your Social Security Number (SSN).
NOTE: Providing information on the identity of the Ultimate Beneficial Owner is mandatory if your organization plans to use Direct Debit in the future.
Additional Supporting Documents
To demonstrate your U.S. operations, please provide 2-3 of the following documents:
A recent statement from a brick-and-mortar U.S. bank account (excluding neobank statements like Mercury).
Contracts between your U.S. entity and established third-party U.S. businesses (e.g., logistics providers, contract manufacturers).
Invoice statements with your U.S.-based customers.
Evidence of U.S.-based employees (e.g., full-time employee contracts).
A service lease with a U.S. co-working space.
General Tips to Speed Up Review and Avoid RFIs
To help process your application quickly and efficiently, please consider these tips:
Provide a comprehensive description of the products and services your business offers.
Include your business's website address. If a website is unavailable, providing documentation that clearly supports your business's nature (e.g., invoices, service agreements, contracts) is mandatory.
For entities established over six months, Airwallex requires proof of operational activity within your jurisdiction of incorporation, in addition to evidence proving the business nature. Should these details not be readily apparent through your digital presence or furnished documents, supplementary supporting documentation will be mandatory. Please refer to the "Additional Supporting Documents" section above for examples.
New Business Supporting Documents (if applicable)
If your new business is experiencing difficulties providing standard documentation, please refer to the following list for potential alternative supporting documents. We welcome any supplementary documentation beyond those listed that may facilitate business verification.
Contracts of sale;
Bank statements evidencing business operations;
Copies of sales or purchase invoices;
Pro forma invoices from suppliers;
Proof of business insurance coverage;
Receipts for software subscriptions, such as AWS or Xero;
Evidence of website domain ownership;
Verification of registration with online marketplaces (e.g., PayPal, Amazon);
Utility bills issued under the business name (excluding sole proprietorships); or;
Qualifications, membership in professional organizations, professional service registers, or industry associations.
How to Submit Additional Supporting Documentation
Before submitting your KYC information, you'll be prompted to double-check all your responses. A dedicated section for uploading additional documents is available at the bottom of the page. Click the arrow on the right to expand this section. You can upload supplementary documents either by dragging and dropping them or by selecting files directly.
Canadian Domains
Canadian Domains
If your business is located in Canada, you'll need to provide specific documentation to complete your Know Your Customer (KYC) onboarding with Procurify and Airwallex. This helps us verify your identity and ensures compliance with financial regulations. Please review the following requirements carefully.
Business Identification
Business Name and any Fictitious Business Name: Please provide your official business name and any fictitious business names, if applicable.
Business Number (BN): You'll need to provide your 9-digit Business Number, which is issued by the Canada Revenue Agency (CRA).
Certificate of Incorporation (or Articles of Incorporation): Please submit this document as it was issued by a Canadian provincial or federal registry.
Business Address: We require a verifiable operating address for your business in Canada.
Beneficial Ownership Details
For each individual who owns or controls 25% or more of your business, please provide the following:
Full name
Date of birth
Residential address
Nationality
Percentage of ownership
Proof of identification (such as a passport or a Canadian driver’s license)
If no single individual meets the 25% ownership threshold, you will need to identify and document the individual(s) with effective control (e.g., your CEO or a director). If your company is part of a complex structure or has holding companies, please provide an ownership chart.
NOTE: Providing information on the identity of the Ultimate Beneficial Owner is mandatory if your organization plans to use Direct Debit in the future.
Authorized and Control Persons
Please provide details and documents for the following individuals:
Authorized Person: This is the individual signing up for the account on behalf of your business.
Control Person: This is someone with managerial control within your business (this can be the same person as the Authorized Person).
For each of these individuals, you'll need to provide:
Government-issued photo ID (such as a passport or a Canadian driver’s license).
Their contact information and their role within your company.
Additional Supporting Documents
To demonstrate your Canadian operations, please provide 2-3 of the following documents:
Recent statements from a brick-and-mortar Canadian bank account (e.g., RBC, TD Bank, Bank of Nova Scotia, etc.). Please note that we cannot accept statements from U.S. neobank accounts (e.g., Mercury, Wise).
Contracts between your Canadian entity and established third-party Canadian businesses.
Invoice statements with your Canadian-based customers.
Evidence of employee(s) based in Canada.
A service lease with a Canadian co-working space.
General Tips to Speed Up Your Review and Avoid RFIs
To help process your application quickly and efficiently, please keep the following in mind:
Provide a comprehensive description of the products and services your business offers.
Include your business's website address. If a website is unavailable, providing documentation that clearly supports the nature of your business (e.g., invoices, service agreements, contracts) is mandatory.
For entities established over six months, Airwallex requires proof of operational activity within the jurisdiction of incorporation, in addition to evidence proving the business nature. Should these details not be readily apparent through your digital presence or furnished documents, supplementary supporting documentation will be mandatory. Please refer to the "Additional Supporting Documents" section above for examples.
How to Submit Additional Supporting Documentation
Before you submit your KYC information, you'll be prompted to double-check all your responses. A dedicated section for uploading additional documents is available at the bottom of the page. Click the arrow on the right to expand this section. You can upload supplementary documents either by dragging and dropping them or by selecting files directly.
UK Domains
UK Domains
Documents You'll Need for KYC Onboarding (UK Businesses)
If your business is based in the UK, you'll need to provide specific documentation to complete your Know Your Customer (KYC) onboarding with Procurify and Airwallex. This helps us verify your identity and ensures compliance with financial regulations. Please review the following requirements carefully based on your business type.
Business Identification
For UK Limited Companies:
Certificate of Incorporation: Issued by Companies House.
Memorandum and Articles of Association: Your company's constitution documents.
Personal ID and residential address for all Directors.
Personal ID and residential address for all Ultimate Beneficial Owner(s) (UBOs), if applicable.
For UK Limited Liability Partnerships (LLPs):
Certificate of Incorporation: Issued by Companies House.
Partnership Agreement.
Personal ID and residential address for all Limited Partners.
For UK Limited Partnerships (LPs) and General Partnerships:
Proof of full legal name and legal entity address: Any bill or bank statement dated within the last 3 months, addressed to your legal entity.
Partnership Agreement.
Personal ID and residential address for all General and Limited Partners.
For UK Sole Traders:
Personal ID and residential address.
Proof of full legal name and legal entity address: Any bill or bank statement dated within the last 3 months, addressed to your legal entity.
Helpful Examples:
Beneficial Ownership Details
If your ownership structure isn't immediately clear, please provide a detailed shareholding structure. This should include:
Full names, dates of birth, nationalities, and ownership percentages for individuals who own 25% or more of your business.
If no individual meets the 25% ownership threshold, please identify and document the individual(s) with effective control (e.g., your CEO or a director).
The registration country and shareholding percentage of each intermediary shareholding entity.
Your attestation should be on company letterhead, signed by a director, and dated within the last six months.
Authorization Letter
Please provide a letter of authorization signed by the directors for the authorized person to act on behalf of your company.
Personal Identification
For each of the following individuals, please provide official government-issued photo identification:
Authorized Person: The individual signing up for the account.
Control Person: An individual with significant responsibility to control, manage, or direct your business (e.g., CEO, senior executive).
Ultimate Beneficial Owner (UBO): Any individual who owns or controls, directly or indirectly, 25% or more of your business.
Acceptable forms of ID include: passports, national IDs, or driver's licenses.
Additional Supporting Documents
To demonstrate your UK operations, please provide 2-3 of the following documents:
Recent statements from a brick-and-mortar UK bank account (excluding neobank statements such as Wise).
Contracts between your UK entity and an established third-party UK business (e.g., logistics providers, contract manufacturers).
Invoice statements with UK-based customers.
Evidence of UK-based employees (e.g., full-time employee contracts).
A service lease with a UK co-working space.
General Tips to Speed Up Your Review and Avoid RFIs
To help process your application quickly and efficiently, please consider these tips:
Provide a comprehensive description of the products and services your business offers.
Include your business's website address. If a website is unavailable, providing documentation that clearly supports the nature of your business (e.g., invoices, service agreements, contracts) is mandatory.
For entities established over six months, Airwallex requires proof of operational activity within the jurisdiction of incorporation, in addition to evidence proving the business nature. Should these details not be readily apparent through your digital presence or furnished documents, supplementary supporting documentation will be mandatory. Please refer to the "Additional Supporting Documents" section above for examples.
How to Submit Additional Supporting Documentation
Before you submit your KYC information, you'll be prompted to double-check all your responses. A dedicated section for uploading additional documents is available at the bottom of the page. Click the arrow on the right to expand this section. You can upload supplementary documents either by dragging and dropping them or by selecting files directly.
Prohibited and Restricted Industries and Enhanced Due Diligence
Prohibited and Restricted Industries and Enhanced Due Diligence
If your business operates within one of the industries listed below, please reach out to your dedicated Procurify Customer Success Manager or Implementation Manager for additional information and resources.
Airwallex's Acceptable Use Policy outlines specific industries and business activities that are restricted or prohibited from using its services in the regions where it operates. These restrictions are in place due to legal, regulatory, financial risk, or reputational concerns. Airwallex reserves the right to limit or refuse service based on its risk appetite and regulatory obligations.
The following industries are prohibited from using Airwallex’s services and are most relevant to Procurify customers:
Businesses involved with controlled substances, such as marijuana, THC, and CBD products.
Casinos, lotteries, online gambling or any action which involves a stake of an asset with a view to winning a prize/reward, and any tool which is intended or marketed to be used in the calculation or assessment of the prospect of placing successful bets or gambles.
Weapons Manufacturing, Sales, & Supplies, including business dealings related to any military items, including firearms and their components, weapon blueprints, and “ghost guns.”
The following are the primary restricted industries most relevant to Procurify customers. If our customer falls under one of these listed restricted industries, additional Enhanced Due Diligence (EDD) questions will need to be answered in addition to providing supplemental documentation:
Charitable, non-governmental, and not-for-profit organizations, including those that are unregistered. Also includes religious institutions.
Pharmaceutical, medical device, biotechnology, and related service companies.
Entities that collect or manage funds on behalf of third parties, specifically including:
Real estate agencies.
Legal professionals (lawyers, notaries, and other independent legal practitioners).
Firms or individuals providing accounting services
Oil and gas associated operations (cannot be involved in drilling or extraction).
Gaming companies.
Marketplace operators (e.g. Amazon, Shein, etc.), not individual merchants listed on marketplaces.
Financial services, including any companies involved in the movement of money/payment flows.
Live streaming platforms and social media services.
Payroll: Including business websites that mention “Payroll”.
Holding companies.
Enhanced Due Diligence Questions
To fulfill Enhanced Due Diligence requirements, a document titled "[Business entity name] - Response to EDD Questions" must be created in DOCX or PDF format. This document should contain detailed responses to all relevant EDD questions outlined below. For select industries, a specific questionnaire is required. Please download, complete, and provide comprehensive details in the applicable questionnaire. All responses and supporting documentation must be uploaded following the submission instructions found in the "How to Submit EDD Answers and Supporting Documentation" section.