"Bill with Procurify ID #: Status Code Error: 400. Error while accessing a resource. Please enter value(s) for: Tax Code."
This error indicates that the integration between Procurify and NetSuite is unable to create the bill because a required tax code is missing. This is often due to discrepancies in how tax codes are configured between the two systems.
Troubleshooting Steps
Verify Tax Code Mapping:
Ensure that all tax codes used in Procurify are correctly mapped to corresponding tax codes in NetSuite.
Navigate to Settings > Integrations > NetSuite in Procurify to review and update tax code mappings.
Check Tax Code Settings in NetSuite:
Confirm that the tax codes in NetSuite are active and configured correctly.
Pay close attention to any tax code settings related to specific vendors, items, or accounts.
Review Bill Line Items:
Carefully examine the line items on the bill in Procurify to ensure that each item has a valid tax code assigned.
If a tax code is missing or incorrect, update it in Procurify before resubmitting the bill to NetSuite.
Default Tax Codes for Items:
To streamline the process, consider setting default tax codes for frequently used items in Procurify. This can help prevent the "missing tax code" error from occurring in the future.
Contact Support:
If you have followed the steps above and are still encountering the error, please contact Procurify Support for further assistance. Provide the Procurify ID # referenced in the error message to help expedite the troubleshooting process.
Key Takeaways:
The "missing tax code" error during NetSuite bill creation is often caused by incorrect or missing tax code mappings between Procurify and NetSuite.
By verifying tax code mappings, reviewing bill line items, and setting default tax codes, you can prevent this error and ensure seamless bill creation.