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Unable to fetch NetSuite Custom Field information
Unable to fetch NetSuite Custom Field information
Updated over a month ago

Q: What does the error message "Unable to fetch NetSuite Custom Field information: Status Code Error: 401. Permissions missing to access custom fields." mean?

A: This error message indicates that the system is unable to access the NetSuite custom fields due to missing permissions. The "401" status code is a standard HTTP error code that signifies an authentication issue, meaning the necessary permissions are not granted to access the custom fields.


Q: Why am I seeing this error message?

A: You are seeing this error message because the user account or integration role configured to access NetSuite does not have the required permissions to fetch custom field information.


How can I resolve this error?

  1. Check User Permissions: Ensure that the user account or integration role has the required permissions to access custom fields in NetSuite.

    • Navigate to NetSuite's setup menu and check the roles and permissions assigned to the user.

    • Make sure the user has "Custom Field" permissions enabled.

  2. Update Role Permissions: If the permissions are missing, update the role to include access to custom fields.

    • Go to Setup > Users/Roles > Manage Roles.

    • Select the role used for the integration.

    • Under the Permissions tab, add the required permissions for custom fields.

  3. Re-authenticate: After updating the permissions, re-authenticate the integration or user account to ensure the changes take effect.

    • Log out and log back into the system, or refresh the integration token if applicable.

  4. Verify Access: Test the access to custom fields again to ensure the error is resolved.

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