I'm trying to set up Single Sign-on, but I don't see the link on the Settings page in Procurify
If you cannot see Single Sign-on in the Settings section of Procurify, reach out to firstname.lastname@example.org with your Procurify domain name. We'll get you in touch with your account manager to enable Single Sign-on.
I followed the steps, but I'm unable to use Single Sign-on
- Double check that you have properly copied and pasted your account info between your Single Sign-on provider, and Procurify. If a mistake was made along the way, you may need to reconfigure your Single Sign-on.
- Double check that you have provided access to Procurify from your Single Sign-on provider. Remember that you will need to have both an account with your Single Sign-on provider, as well as Procurify.
- Double check that your Single Sign-on account's email matches the email associated with your Procurify account.
I set up Single Sign-on, and it's working for everyone but me!
As a precautionary measure, the user account used to enable Single Sign-on (the "setup user") will still use an email and password to log in. This is a safety measure in the event that you are unable to access your Single Sign-on platform. If you would like the change the user with this access, reach out to email@example.com with your Procurify domain name, and the user that you would like to switch with.
*Please note that on all user profiles within Procurify you will still see including in the setup user's account*
After setting up Single Sign-on, I cannot sign on with my email and passwordOnce your Single Sign-on setup is complete, all passwords (with exception to the setup user) are deleted from Procurify, and cannot be used to sign in. Sign in must go through your Single Sign-on provider for both web and mobile logins.
I'm trying to set up Single Sign-on, but the instructions on Procurify don't match what I'm seeing on my Single Sign-on platformWe do our best to keep up with Azure and Okta's setup changes, but might not always catch them as they go live. If something doesn't look right on our setup guide, please email us at firstname.lastname@example.org and let us know. We'll take a look and make sure we have the most accurate info on our knowledge base.
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