If a Payment fails, deleting the failed Payment is required before you can reissue a new Payment for the same Bill. Removing the failed Payment returns the Bill to an "unpaid" state, allowing it to be included in a new Payment run.
A payment may fail for reasons such as incorrect banking information or insufficient funds.
Reissuing a Failed Payment:
Delete the Failed Payment
Go to Accounts Payable → Manage Payments.
Locate the failed payment and delete it.
Create a New Payment
Navigate to the Pay Bills tab.
The bill associated with the deleted payment will now be available for selection.
Prepare and Submit
Add the bill to a new payment batch.
Submit it for approval and processing as usual.
Next Steps / Best Practices
Before resubmitting the payment, double-check the vendor’s banking details and payment information to prevent another failure.