- Troubleshooting mobile phone
- Make sure you're running the latest version of the app. To do this, open the App or Google Play Store app on your phone and tap the profile icon.
- If you're still experiencing issues, delete the app from your phone and reinstall it.
- If using Android device you can clear the app's cache. How to Clear Android App Cache
- Fully restart your Mobile device.
- These steps are a general guide. Depending on your phone the exact steps may vary.