- Not seeing available funds on the spending card
Spending card funds are being requested via a Request for Order and are not properly requested via the Request for Fund option. View the resolution steps below to learn how to submit a Request for a Virtual card or a Physical card fund.
In the Web app:
- Select the + New Request option available at the top-left of the screen.
- Select Virtual card or Physical card funds from the drop-down menu.
In the Mobile app:
- Tap the Card button at the bottom of the screen
- Tap the Request button
- Enter the dollar amount, fund name, and additional details, and tap Next
- Finish entering the additional details and tap Submit
- The approved funds will be added to your spending card.