Knowledge Base Home
Contact Us
Sign in
  1. Knowledge Base Home
  2. Accounting Integrations
  3. NetSuite Purchase Order & Item Receipt Sync
  1. NetSuite Purchase Order & Item Receipt Sync
  • March 30, 2023 18:21
  • Updated

Why has a Purchase Order failed to sync to NetSuite?

Internal Notes:

  • Mar 2023 Update: Credentials for NetSuite connection must now be made from Procurify API Credentials. If customers were previously using a Procurify User, they will need to change over to API ClientID and Client Secret generated using Create a NetSuite user setup account and API Credentials

keywords: sync failure, why does the PO not appear in NetSuite.?

[end of internal notes]

Answer:

Purchase orders may have failed to sync due to one of the following issues:

  1. The Purchase Order was paid with a Credit Card. Purchase Orders with credit card payments will be omitted from the sync. Ensure that the Pay with credit card field has not been selected. 
  2. The credentials used for the sync are incorrect. Please follow the steps in this article to generate API Credentials. 
  3. Purchase Order failed to sync due to custom field reasons. 
  4. Purchase Order failed to sync due to Vendor reasons. 
  5. Purchase Order failed to sync due to Account Code reasons.

 

Additional Information: 

  • FAQ: NetSuite  
Was this article helpful?
0 out of 0 found this helpful
Return to top