- Purchase Order not appearing
- I can't see a PO on the PO dropdown list in the Bill creation page
- Where is my PO?
- I can't make a Bill because of a missing PO
- Why isn't my Purchase Order showing in the Bill search?
- Purchase Order not populating when creating a Bill
- Unable to locate PO
Cause #1: The PO search is case-sensitive. The letters "PF" are entered as "pf".
Cause #2: The PO Items are already on a Bill.
Cause #3: Vendors don't match.
Cause #4: PO items haven't been received yet.
Cause #5: The Purchase Order may have a credit card set as the payment method.
Cause #6: The item may have been accidentally or intentionally archived within the Unbilled Order Items section.
Resolution #1: The PO search is case-sensitive. Re-type the letters "PF" with upper-case letters.
Resolution #2: If the PO items are already on a Bill, you will be unable to assign the PO items to the newly created Bill or draft Bill. You may search for the item(s) by PO or RFO number and you'll see which Bills (draft or otherwise) already have items from that Purchase Order. Select ACCOUNTS PAYABLE→ MANAGE BILLS (under the "All" tab).
Resolution #3: The Vendor field inside a Bill must match the POs that are waiting to be turned into Bills, otherwise, the Purchase Order search box to the right won't show any results. Check the Vendor and ensure the Vendor on the Bill match the Vendor to the PO you wish to assign.
Resolution #4: The Purchase Order items have not been received, therefore they are not ready to be Billed. Locate the Purchase Order and receive the items before creating a Bill.
Resolution #5: The Purchase Order may have a credit card set as the payment method. Any item received within the PO would then appear within Accounts Payable → Under Credit Card, click Reconciliation.
Resolution #6: The item may have been accidentally or intentionally archived within the Unbilled Order Items section. To view and recover it, navigate to the Archived tab at the top of this section, and select the button.