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  1. Common Questions and Issues for the Customer Experience Team
  • December 22, 2022 21:35
  • Updated

Why are my account codes not syncing from NetSuite?

Question:

  • PO not syncing to NetSuite 

 

Answer:

  1. The Account Code has not synced from NetSuite
  2. The Account Code doesn't exist in NetSuite
  3. The parent account code of this subcode is not synced
  4. This is a parent account code and summary flag feature is turned on in NetSuite
  5. The checkmark for Sync to Procurify is currently unchecked

Tips:

Check with your NetSuite Administrator or Consultant to ensure that your Account Code Sync Schedule is set to "Scheduled" status, further instructions here.

Additional Information:

  • Ensure that the user e-mail and password matches between the assigned NetSuite Superuser User Account used for sync in your Procurify domain and your NetSuite Procurify Bundle configuration.
  • FAQ: NetSuite 
  • What Account Codes don't sync with the Procurify NetSuite Integration?
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