Account locked from failed login attempts

Issue:

• Unable to log in from too many password attempts 

Cause:

• 10 consecutive failed login attempts for the same user and from the same IP address will block the user account under that IP address for 30 minutes.

Resolution:

After 30 minutes, the system will send an email to the associated email address - from which the user can follow a link to unblock their account and IP so they can log in again.

There are two ways to unblock an account

• The account will automatically unblock after 30 minutes. 

• The user will receive an email that contains a link that they can use to unblock themselves. Retrieve the email and select unblock. View the example image below: