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  • March 15, 2023 18:02
  • Updated

How to create a QuickBooks Desktop verbose error log for troubleshooting

Goal:

  • Understand QuickBooks Desktop issues by converting the error log into a legible format  

 

Steps:

1. Open the PC Registry Editor by searching regedit in the PC windows search bar 

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2. In the application, expand the HKEY_CURRENT_USER folder 

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3. Select the SOFTWARE folder

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4. Select the Intuit folder 

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5. In the Intuit folder, open the QBWebConnector folder. On the right-hand of the screen select Level 

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6. Edit the field Value data: from DEBUG to VERBOSE. Select OK to save the changes

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7. In the Web Connector, generate the error log for troubleshooting by selecting the File tab and selecting Clear Log

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8. Run the integration application that is generating the error

9. Generate the error log from the application by selecting View Log

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Send the error to Procurify support for troubleshooting. Thanks for your help in the Troubleshooting process! 

 

Additional Information:

  • QuickBooks Desktop Troubleshooting Guide 
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