- Is there a way to fix a bill that has been approved for payment and marked payment pending?
Fixing a Bill is only allowed if the Bill payment is still pending approval. If it's approved, it is not possible to fix the Bill.
- Open the Payment request by selecting SETTINGS and PAYMENT TRACKING
- Locate the Bill under Payment Request and open the Bill
- Scroll down to the WITHDRAW PAYMENT REQUEST
- Type in a reason and select WITHDRAW PAYMENT
- Locate the button [...] and select REMOVE BILL
- Go to MANAGE BILLS under the ACCOUNTS PAYABLE module and open the Bill
- Select FIX BILL and submit for approval (if needed)