- Why is the new department not showing on the list when requesting for order, travel or expense?
- Procurify web app
- Users with Settings access to Manage Users, Approval Routing and Chart of Accounts will be able to perform the steps below.
- If you would like some clarification regarding the answer below, please don't hesitate to reach out to our support team. We promise we don't bite!
There are two common reasons as to why the new department is not coming up:
1. Approval Routing. After creating the new department, it's important to set up the users that will be approving from it.
2. Account Code(s). An account code must be assign to the new department. You can check How to Assign an Account Code to a Department to learn how to do it.