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Multilingual Support with Fin AI Agent

Fin AI Agent is the AI-powered support assistant that Procurify Support uses to answer customer questions, built on Intercom's Fin platform. Multilingual Support is the capability that lets Fin AI Agent automatically detect the language a customer writes

How does Multilingual Support with Fin AI Agent work?

When a customer submits a question to Fin AI Agent, Fin AI Agent automatically detects the language of that question. Fin AI Agent then searches the Procurify Knowledge Base and other configured source content to find the relevant answer. Fin AI Agent translates the answer into the customer's detected language before sending the reply, all within the same real-time conversation.

Disclaimer: Fin AI Agent is an AI system and it can make mistakes. Translation errors can occur when Fin AI Agent converts an answer into a customer's language, so please treat a translated reply as guidance rather than a guaranteed, word-for-word rendering of the original Procurify Knowledge Base source content.

Fin AI Agent now supports AI Answers in:

Arabic (Modern), Bengali, Bosnian, Brazilian Portuguese, Bulgarian, Catalan, Croatian, Czech, Danish, Dutch, Dutch (Belgium), English, English (Australia), English (Canada), English (Hong Kong), English (India), English (Ireland), English (Malaysia), English (New Zealand), English (Singapore), English (South Africa), English (UK), English (USA), Estonian, Filipino, Finnish, French, French (Belgium), French (Canada), French (Switzerland), German, German (Austria), German (Formal), Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Mongolian, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Simplified Chinese, Slovenian, Spanish, Spanish (USA), Swahili, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Urdu, Uzbek, and Vietnamese.

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