Summary (TL;DR)
Procurify customers can read the Procurify Knowledge Base in their preferred language using built-in browser translation, and can get real-time multilingual answers from Fin AI Agent when contacting Procurify Support. Note: Procurify's live human support team currently offer support in English only.
Disclaimer: Both browser-based translation and Fin AI Agent's multilingual replies use AI and machine-learning models to translate content including Google, Microsoft, Mozilla, or Apple technology for browser translation of Knowledge Base articles, and Intercom's Fin technology for Fin AI Agent's replies. None of these translation models are built by Procurify. These tools can make mistakes, including mistranslated Procurify terminology, missed context, or altered meaning. Treat any translated Procurify Knowledge Base article or Fin AI Agent reply as a helpful reference or guidance, not as an official or fully accurate substitute for the original English source content.
Automatic translation for the Procurify Knowledge Base
Prerequisites
Required Permissions: None. Translation is a browser-level setting, not a Procurify account setting.
Prior Configuration: A supported browser (Google Chrome, Microsoft Edge, Mozilla Firefox, or Safari) installed on a desktop or laptop computer.
Browser Support Overview
Browser | Built-In Translation Tool | Automatic Translation Available | Powered By |
Google Chrome | Yes | Yes | Google Translate |
Microsoft Edge | Yes | Yes | Microsoft Translator |
Mozilla Firefox | Yes (version 118 and later) | Yes | On-device Firefox Translations |
Safari | Yes (macOS Monterey and later) | Prompted per page, not fully automatic | Apple Translate |
How do I turn on automatic translation?
Check the official guide from each browser for instructions on how to turn on automatic translation:
Google Chrome
Microsoft Edge
Mozilla Firefox
Apple Safari
Alternative Methods
If you prefer not to change browser settings, you can translate a single article at a time by right-clicking anywhere on the Procurify Knowledge Base page in Google Chrome, Microsoft Edge, or Mozilla Firefox and select Translate to [your language] without changing any settings.
Next Steps
After enabling automatic translation, revisit the Procurify Knowledge Base at success.procurify.com to confirm articles now displayed in your preferred language. If a specific article does not translate correctly, contact Procurify Support so the team can review the page.
Multilingual Support with Fin AI Agent
Fin AI Agent is the AI-powered support assistant that Procurify Support uses to answer customer questions, built on Intercom's Fin platform. Multilingual Support is the capability that lets Fin AI Agent automatically detect the language a customer writes.
When a customer submits a question to Fin AI Agent, Fin AI Agent automatically detects the language of that question. Fin AI Agent then searches the Procurify Knowledge Base and other configured source content to find the relevant answer, and translates that answer into the customer's detected language before sending the reply, all within the same real-time conversation. The original source content that Fin AI Agent references stays in its original authored language; only the final reply is translated.
Fin AI Agent now supports AI Answers in:
Arabic (Modern), Bengali, Bosnian, Brazilian Portuguese, Bulgarian, Catalan, Croatian, Czech, Danish, Dutch, Dutch (Belgium), English, English (Australia), English (Canada), English (Hong Kong), English (India), English (Ireland), English (Malaysia), English (New Zealand), English (Singapore), English (South Africa), English (UK), English (USA), Estonian, Filipino, Finnish, French, French (Belgium), French (Canada), French (Switzerland), German, German (Austria), German (Formal), Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Mongolian, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Simplified Chinese, Slovenian, Spanish, Spanish (USA), Swahili, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Urdu, Uzbek, and Vietnamese.